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Terms Of Service

​​ Last Updated: 2025/05/26

By accessing or purchasing from Hong Kong Xuntuo Co., Limited, you agree to these Terms of Service ("Terms"). Please read them carefully. If you disagree, do not use our services.

​​1. Acceptance of Terms​​

Your use of our website, products, or services constitutes acceptance of these Terms. We reserve the right to modify these Terms at any time without prior notice. Continued use after changes constitutes your acceptance.

​​2. Purchase Terms​​

​​a. Orders​​

  • All sales are final unless otherwise stated.
  • Pricing errors, product availability, and shipping delays are exempt from liability.

​​b. Payment​​

  • All prices are in EUR,GBP,USD,etc. (as displayed).
  • You are responsible for payment processing fees (e.g., PayPal, credit card charges).

​​3. Refund & Return Policy​​

​​a. 14-Day No-Reason Return​​

  • You may return unworn, unused items with original tags and packaging within ​​14 days​​ of delivery for a refund.
  • ​​Exceptions​​: Customized orders (e.g., "PerfectFit" alterations), sale items, and gift cards are non-refundable.

​​b. Return Shipping Costs​​

  • Buyers bear all return shipping fees. We recommend using traceable carriers to avoid loss/damage.

​​c. Refund Processing Time​​

  • Refunds are issued within ​​14 business days​​ after item receipt.
  • ​​PayPal Users​​: Refunds may take up to ​​30 days​​ in regions where local regulations apply (e.g., EU).

​​d. Credit Card Holds​​

  • Authorization holds may appear on your statement for 5–10 business days post-purchase.

​​4. Shipping & Delivery​​

  • ​​Estimated Delivery​​: 5–15 business days (varies by location).
  • ​​Lost/Damaged Items​​: Report within 7 days for investigation/replacement.
  • ​​International Buyers​​: Customs duties/taxes are your responsibility.

​​5. Governing Law & Dispute Resolution​​

  • ​​Governing Law​​: Hong Kong.
  • Disputes will be resolved in courts of Hong Kong. Arbitration may be required unless otherwise mandated by law.

​​6. Intellectual Property​​

All content (text, images, logos) is owned by Hong Kong Xuntuo Co., Limited and protected under copyright/trademark laws. Unauthorized use is prohibited.

​​7. Prohibited Activities​​

You agree not to:

  • Resell products purchased from us (e.g., resale platforms like Depop).
  • Use automated bots to access our website.
  • Circumvent security measures or engage in fraudulent activity.

​​8. Liability Limitations​​

  • We are not liable for indirect damages (e.g., lost profits, data loss).
  • Maximum liability per transaction is the purchase price.

​​9. Termination​​

We reserve the right to suspend or terminate your account for violations of these Terms or suspicious activity.

​​10. Additional Clauses​​

​​a. Sustainability Commitment​​

By purchasing, you agree to our eco-friendly practices (e.g., recycled packaging, carbon-neutral shipping).

​​b. Force Majeure​​

Delays or cancellations due to natural disasters, pandemics, or war are exempt from liability.

​​c. Severability​​

If any clause is deemed invalid, the remainder of these Terms remains enforceable.

​​d. Entire Agreement​​

These Terms supersede all prior agreements.

​​Contact Us​​
For questions, email [email protected] or write to:
Hong Kong Xuntuo Co., Limited
FLAT 1019B, 10/F, LIVEN HOUSE, NO.61-63 KING YIP STREET, KWUN TONG, HONG KONG

Hong Kong Xuntuo Co., Limited – Fashion with Integrity.